Are you experiencing problem or issue ordering products online from Jumia? Then, you have arrived on the article that will help you in making the process successful and even more faster.
Jumia is the best online shopping platform in Africa. The website is convenient enough for you to order your product because on the main homepage, there are categories of products to choose from and filters to find the needed product without hassle.
This article is based on my person experience. Moreover, you might have stumbled upon a product on Jumia that you really want to buy but the issue is the lack of experience in delivery process, probably because is your first time. You may decide to seek professional advise from a person who have done it before. We will surely guide you step by step with available screenshots.
Now, How Can I Order A Product From Jumia?
STEP 1: Search for product you want to order on Jumia website. There are wide range of products in the categories and you can also use the Jumia filter to search properly for the exact product features you are interested in buying. Assuming, you later arrived in buying Xiaomi Redmi Note 7 smartphone, you can now proceed to Step 2.
STEP 2: Now, tap on “BUY NOW” button on the exact product page. The product will automatically be added to your shopping cart, now tap on “VIEW CART AND CHECKOUT” and finally, tap on “CHECKOUT” to move to the next step.
STEP 3: You will be asked to login into your Jumia account or to sign-up a new account and on the next page, you are required to enter your new address where the product will be shipped to. Make sure you enter it correctly.
STEP 4: You are to select a delivery method. When you select DOOR DELIVERY, the product will be shipped to your doorstep but if you choose PICKUP STATION, the product will be delivered to the nearest Jumia pick-up station around your location. You will just have to locate there using their GPS to pickup your package. So, after choosing your delivery method, click on “NEXT” button at the bottom.
STEP 5: There are three payment methods on Jumia. You can use “PAY ON DELIVERY” method if you want Jumia to bring the package before payment. Secondly, you can choose JumiaPay if you want to pay instantly using MasterCard, Visa and Verve ATM card. The third payment method is by using Interswitch WebPay and click on “NEXT” button and finally, tap on “CONFIRM” button.
STEP 6: If you choose Pay-On-Delivery method, the customer care will call your number on the day of delivery and try to make sure your number is active because they will locate your home using the number. And you can always track your order from your Jumia account.
STEP 7: Once the product has been delivered to your doorstep and you don’t like it, kindly go to your Jumia order page and select the product for a refund. The product can only be refunded within 7 days.
What Are Other Things I Need To Know?
If you want to know about Jumia pick-up stations in your location, you can always check https://www.jumia.com.ng/pickup-stations/. This will surely help you track the package you ordered at the nearest pick-up station.
If you choose JumiaPay Door Delivery method, you should also know about the shipping fee. Meanwhile, you can check it via https://www.jumia.com.ng/shipping-fees/
If you encounter any issues while ordering any product from Jumia, you can drop your question below for quick solution.